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New Account Number - Bill Paid to Old Account Number


I tried calling about this issue but the wait time was insane... 

My account is showing as past due but I did make a payment on 12/15/14. I am going to assume that this is because my account number was changed and my auto payment from my bank went through before I was able to enter the new account number.

Can someone contact me or redirect my payment and correct my billing status?

Re: New Account Number - Bill Paid to Old Account Number
Community Manager
Community Manager

Please visit Contact Us, or our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing issues, please contact Verizon during normal business hours.