New account number not online, can only see old account X2

[jschunds]

Having same problem as user JKOREILLY ‎01-07-2015 02:23 PM.  Most of his post info is below... except that I updated my number of wasted calls to tech? support and those 'E' people that have not helped.  CAN SOMEONE FIX THIS PLEASE???  Changed over to new account on 11/12/14... still cannot see new account online.  When I log in, I get my old account.  Each time I call, I have to explain the whole story again, only to be told that the person is adding notes to my account so I won't have to.  Or my favorite.... I will need to escalate this to the next level, then I never hear back.  This is VERY sad and unprofessional Verizon.

I moved and my old account was closed out and a new account # opened. When I login, I can only see the old account which ended months ago. If I try to register again, when I type the acct # and my zip code it says its aleady registered. I can't view bills or make payments on my new account #. I've done 6 phone calls. Incredibly frustrating!

[LawrenceC]

Hi jschunds,

Sorry you are having difficulty with your account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[bubraves]

I am having the same issue. I received a notification that my bill was late to find out my account showed a zero balance because it's my old account, not my new one. This is very frustrating.