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No Refund on Security Deposit 2yrs ago

In late February 2012 I signed up for FIOS and was told I need to pay a $400 security deposit. I did (have proof) and the man I spoke with said just to be on the safe side wait 12 months then if you haven't received it back call in. Well I have spent the past year calling IN, getting transferred, promised callbacks and nothing. I've been getting a small credit applied to my bill each month for a YEAR as "interest on deposit". I'm just wanting my deposit back, even as a credit to my bill. I need help!!! I recently renewed my services because I enjoy Verizon and my sales representative said I definetley should have received my deposit back by now.


Re: No Refund on Security Deposit 2yrs ago
Community Manager
Community Manager

Hi hcbrennan81,

Sorry you are having difficulty with your security deposit. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.