No Refund on Security Deposit 2yrs ago

[hcbrennan81]

In late February 2012 I signed up for FIOS and was told I need to pay a $400 security deposit. I did (have proof) and the man I spoke with said just to be on the safe side wait 12 months then if you haven't received it back call in. Well I have spent the past year calling IN, getting transferred, promised callbacks and nothing. I've been getting a small credit applied to my bill each month for a YEAR as "interest on deposit". I'm just wanting my deposit back, even as a credit to my bill. I need help!!! I recently renewed my services because I enjoy Verizon and my sales representative said I definetley should have received my deposit back by now.

HELP!!!

[LawrenceC]

Hi hcbrennan81,

Sorry you are having difficulty with your security deposit. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.