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No link to redeem Amazon Prime and Echo offer

I received Verizon email "It's time to redeem you holiday bonus" with instructions. But there is no link to redeem as stated in the email. 

I called and chatted multiple times, got transferred multiple times and got no result to show for. There seemed to be other people experiencing the same exact issue. What is going on? Anyone ever had success in redeeming this "bonus"? Why the run around?

Re: No link to redeem Amazon Prime and Echo offer
Hi Latan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.