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No return label for dvr, router equipment

I moved states and hence cancelled my Fios service about a month ago on July 14. I only recently received an email acknowledging that I need to return the equipment, but was not provided a label. When I sign into my verizon account online, I don't see an option to print a label. I am also being charged for the internet and TV service for this past month, even though I don't live at the address.

Re: No return label for dvr, router equipment
Community Manager
Community Manager

Hi tmtjim,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.