Hello, so I ordered Verizon services on the 6th of August and the first available installation day was today, the 14th of August. Needless to say it was longer than I expected but it is what it is. So today being the 14th of August, we had a time frame of 8am-12pm. I arranged for my mom to be here, asking her to take the day off work. At 1:30 my mom finally left being that nobody ever showed up or even bothered to call to say they were going to be late. At 1:38, a tech finally called and left a message being that Inwas at work and he seemed irritated as if him being late was MY FAULT. I called into customer service for the second time today at 2:20 and was advised they could do ME a FAVOR by rescheduling for August 20th, because after all it was MY FAULt that there was a NO SHOW and not even a COURTESY call. Verizon may want to start to rethink their customer service skills, they have really gone down hill and it would do Verizon well to eat a piece of humble pie and remember that it is the customers and employees who keep them in business. Sincerely, Stacie
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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