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Non-returned equipment

I have a message on my Verizon home page warning me of a $190 charge added to my account for not returning my equipment.  I put the equipment in the mail at least 25 days before it was due and do not want to be billed.  Please advise

Re: Non-returned equipment
Community Manager
Community Manager

Hi 2wheels1rider,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.