Not Getting Verizon Connections Discount

[1larryw1]

I have requested and received the email in my work email link 3 times over the last month and each time I get an error message teling me to call my local verizon office.  It only shows the 1-800 customer service number.  When I called I was told that verizon does not run the connections program, it is run by a third party, and that they have no way of contacting them or any info on how I can contact them.

As a result, When getting my first bill, I am now over the 30 day cancellation period without a termination fee, and the price I was quoted is not what I am being charged based on the discount not showing up in my bill.

How do I get the discount I was prmiosed?  (I know it's only $5/month, but that $60/year will pay for a years worth of protection services now that Verizon has the congressional permission to sell my (and my families and the children) browsing and usage history and refuses to announce a stance publically on if they will sell my info to whomever offers up a wad of cash.)

Sorry for the rant but my verizon frustration levels are exceedingly high over the last month.

[LawrenceC]

Hi 1larryw,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.