I hope to god that there’s someone here who can help me because I am beyond frustrated.
I signed up for Fios internet yesterday and had it installed today. Decided that I wanted to use my own router because I hate the obnoxious amount of firmware they put in their routers. So I set up my router and everything looks okay, my computer says I have internet access and everything but I cannot connect to the web on my computer or my phone.
So I just said screw it and decided that I’m just going to request to get one of their routers. I go online and try to sign into my account but it’s saying that my account doesn’t exist even though I registered an account yesterday when I ordered my internet service. When I try to make a new account it just says it’s unavailable and asks for the answer to a security question that has no relevance to me and I would never pick.
So then I try to use the my Fios app. Still I can’t log in with the username and password I registered with yesterday. I try to make a new account through the app and it appears to work, asking to verify my email address and everything, but when I try to use the information I registered with 30 seconds ago to log in, it still says account unavailable and asks me a security question I didn’t pick.
So now I try calling customer service but they won’t allow me to get to a live person and keep making me do some automated stuff.
Is this all some kind of joke? Who the hell did I give my money to yesterday? I just want access to my account. I literally just ditched Comcast because of their horrid customer service and now with Verizon it’s been a thousand times worse on day 1.
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