Online Account "Disconnected"

[AuChHuAp04]

Hi!  Has anyone experienced a message indicating that your account is disconnected when logging in to the Verizon website or the MyFios app?  I have had this problem for almost a week.  I called Verizon and they said my account was active and that there was a computer "glitch" but it would be fixed by Thursday afternoon.  It is now Sunday.  And, in general, I am not impressed with Verizon customer service. 

[Aardvark77]

Did u get this corrected. My account is saying the same.

[jonjones1]

Probably along the same line as your experience I am getting issues saying I don’t have internet connectivity but I have blazing fast speed. The Fios app just came back on line as operational a few moments ago. 

My take is the so called programming department hasn’t learned the way to fix web problems. 

[sco3]

Mine is saying the same thing and when I try to call the Verizon number they send me a link to a "exclusive" digital assist.  When I click the link I get a "404 error: page not found"

This is the second time the website says my account is disconnected and if you try to pay over the phone there's a charge!  Seriously?

[sco3]

Pretty sad that I just added to this thread that I am having the same problem.  Then I noticed the date of your inquiry......2018??!!  It's 6/18/2020 and I'm having the same problem!!

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!