Online Bill Pay

[TexasNena]

I've had Verizon since the end of August early Sept 2014.  I primarily make any/all payments online for any/all of my bills or have auto pay scheduled.  I have made payments through the verizon online payment options without trouble.....until Nov.  On Nov 25th  I logged on to make a payment & see a tiny amount due.  We recently moved, so I suspected we were paid up.   I made the tiny payment & was shown to have a zero balance.  I attempted to look for future bills to compare services for the new move & nothing showed up except a zero balance.

Just a few days ago I received an email showing my bill to be 2 months, not 1.  When I called to inquire of how this happened, they mentioned it was due to when the billing cycle is sent out.  Really?  

Question?? If my bill is due on the 26th, I pay a day early, wouldn't the entire bill for that month be listed?  

So....if I sign up for auto bill pay, what happens when they decide to just deduct 2 months again?  Budget buster!  

Has anyone else experienced this & if so, what was the resolve?  

I really enjoy verizon fios services, but am not pleased with the online services.  I don't have time to call in, stay on hold for 30-40 minutes to pay a monthly bill.  

Thanks, 

[LawrenceC]

Hi TexasNena,

Sorry you are having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.