Online Payment Issues

[MonicaB2]

Verizon Fios Customer Service -

Billing and Payment Online Department

For a while now, I've been having payment issues online. I've been getting threatening emails from verizon about late payment, and I tried to call for help, but nobody could help me.  This has been frustrating and time consuming.  Finally, I had to pay by phone and got charged a third party fee, which I could have made online for free like I used to.  I've been with Verizon Fios for a long time now, and the online payment has always worked for me.  

This is the error message I've been getting: 

My Verizon

 

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience.

Please help someone!?

Thank you.

{edited for privacy}

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.