Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Online billing no longer working?

I've had phone service (landline) with Verizon for many years, and always used paper-free billing. I received my bills by email and then paid them online.

This month I was surprised to get a paper bill. When I went online, my bill cannot be loaded, and no payment history is found. When I clicked on paper-free billing the page doesn't load.

What is going on with my account?

I tried from different computers and different browsers as well.

Thanks in advance for any assistance you can provide.

Re: Online billing no longer working?
Community Manager
Community Manager

Hello lj9999,

This community is meant mainly for peer-to-peer support. If you have not already spoken to a Verizon representative, you should contact customer service directly through Contact Us.  For billing issues, please contact support during normal business hours.