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Order Pending

I cannot redeem my promotion offer for Google Smart Home prdoucts and the oder the generated it is still pending.  It also has not started the upgraded speed.  Anyone have any dieas how to resolve this?

Re: Order Pending
Community Manager
Community Manager

Hi zman1981,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.