Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I noticed my three monthly bill $89.99 when my plan said the monthly bill is $39.99. I chatted with a verizon representative and his explanation is the $50 per month charge is for router/activiation fee.
However, we bought and paid the router from a local store and did the self intallation. His first response is router is always purchased online. Then I asked him to show me the shipment inforamtion. After he cannot find the shipment information, he said we must pick it up without payment. Then he asked me to submit payment information. In a hurry, I cannot find one, then he direct me to this 1 800 837 4966 number. I am waiting for the response for a hour already.
Could you help to resolve this issue? I already found the credit card record showing that we paid for the router. We need get the refund back to our account.
I hope this can be resolved in a timely fashion.
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