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Overcharged on Bill - 6 months and counting
Diode
Enthusiast - Level 1

Upgraded to Quantum in July.  Returned all my equipment but was charged $350.  After calling to assure all my equipment was returned - the operator had to open a ticket to investigate.  Over a month later, I received an email stating they found all the equipment and I would recieve a credit.   

Followed up in October & November - apparently they have to open yet another ticket to follow up.  it's now January and still no credit correction on my bill.   Why does every issue with Verizon require me to take several hours to correct !!

When calling takes a lot of time out of our day it gets frustrating and the front-line folks only keep telling you they will have to "open a new ticket".   

An immediate correction would be greatly appreciated.   Comcast is offering a lot of specials and maybe I'm paying too much for Verizon services.

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Re: Overcharged on Bill - 6 months and counting
LawrenceC
Community Manager
Community Manager

Hi Diode,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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