Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Paid outside collection agency and Verizon is still reporting to the bureaus I owe a balance!
vhartway
Newbie

I had Verizon Fios a few years ago and they reported a balance of $337 to the credit bureau. I don't even know what it was for.  They sent it to an outside collection agency who told me if I paid it, they would remove it from my report.  I paid it and the outside agency did remove it from my credit but Verizon is still reporting  to the credit bureaus that I have a balance of $337!  I called Verizon and they connected me to the outside agency who said "yeah, we removed that". I have disputed the charge a few times and the credit bureau still has not removed it.  I will be reporting Verizon to the Better Business Bureau for their unlawful reporting behavior.  I will never use Verizon again and I will share my story with every person I know.  I am disgusted that Verizon sets out to destroy people's credit even after the payment has been made.  It is unacceptable behavior and should not be tolerated!  

0 Likes
Re: Paid outside collection agency and Verizon is still reporting to the bureaus I owe a balance!
LawrenceC
Community Manager
Community Manager

Hi V_in_Virginia,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

0 Likes