Payment Arrangements

[lfeim]

Why do I need to speak with someone from the CFS Department just to cancel and online payment arrangement that was made and to make sure my bank account doesn’t get drafted a second time if I wanted to pay my bill prior to the date of the payment arrangements?  I will never use the online payment arrangement feature again and to top it off I was only one day late when I did the arrangement to notify Verizon that I would be paying my bill within the next 5 days and before the end of my billing cycle.  No one online or over the phone could even assist me other than to tell me not to pay the bill ahead of the date my payment arrangement was made for since no one could help me cancel the payment arrangement or confirm that the cancellation confirmation number I have from the payment history did in fact cancel my payment arrangement.  I’ve been back with Verizon for 2 months and it has been one issue after the next since getting my service back in December.

[kh-gary]

This issue has been escalated to a Verizon agent.