Payments and Bills don't match

[jmauer1]

Hi,

the activation fee for my verizon double play bundle was supposed to be split in three parts. I have made the three respective payments as shown in the payment history.

However, under Bill & Payment, I can only find two bills and the third is still due including the third activation fee payment.

Could you please elaborate why these bills don't match my payment history?

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[jmauer1]

Oh, sorry. I wasn't aware. The verizon support redirected me to the forum for whatever reason...

Best, Jan