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Pending Order on Account
AbouttoCancel
Newbie
‎03-14-2015 05:21 PM

I have had a pending order on my account for since August.  I can't make any changes online.  I have tried to get them to remove a preimum channel every month.  Every time I call, they give a credit and open another ticket.  I just had it with them.  They screwed up my Quantum Upgrade and now are charging for Enhanced DVR service when it is supposed to free.  It was a Thanksgiving Black Friday deal.    Getting charged $272/month and getting crappy service is ridiculous.

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Re: Pending Order on Account
ElizabethS
Champion - Level 1
‎03-14-2015 07:51 PM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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