Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I have had a pending order on my account for since August. I can't make any changes online. I have tried to get them to remove a preimum channel every month. Every time I call, they give a credit and open another ticket. I just had it with them. They screwed up my Quantum Upgrade and now are charging for Enhanced DVR service when it is supposed to free. It was a Thanksgiving Black Friday deal. Getting charged $272/month and getting crappy service is ridiculous.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.