For the last month my online profile shows that I have a pending order and will not let me add or change services online. As of last night I was finally able to get someone to show the order as completed on the order page (by adding a cablecard), but when I go to add/change services it still shows that I have a pending order and will not allow me to make changes.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
Start a new topic or ask questions in the open forum.
