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Persistent Collection Harassment Over Improperly Charged Early Termination Fee
Ed2nd
Newbie

In 2014 I moved from an address where I had a Fios contract with an early termination fee of $250. The fee was supposed to be waived if I moved to a location which was not serviced by Fios. My new address was and is not serviced by Fios. The fee charged to my account was not valid and I have not paid it.

Collection agencies continue to harass me and no one will provide me with a contact method to resolve this matter. The 800 number says they cannot help me because they cannot see my account. I cannot locate an e-mail nor physical address to resolve this incorrect charge to my account.

It appears my only option is to place a complaint with the NJ division of consumer affairs at this point.

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Re: Persistent Collection Harassment Over Improperly Charged Early Termination Fee
jonjones1
Legend

You must follow the Fair Debt Collections Practices Act located here

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-...

In essence you must contact the credit bureaus and initiate a dispute.

read the link above. However you need verifying proof of your claimed dispute.

google the addresses of the credit bureaus or go online and dispute 

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Re: Persistent Collection Harassment Over Improperly Charged Early Termination Fee
LawrenceC
Community Manager
Community Manager

Hi Ed2nd,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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