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Persistent Login issues
Enthusiast - Level 1

Every time I try to login to my FIOS account I get prompted with  an old security question.  The link to for a forgotten security answer takes you to a password reset page, but I still get prompted with the same security question after resetting my password.  I can login from the mobile app, but web logins are impossible.

Re: Persistent Login issues

Hi JoePapa,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.