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Phantom Billing
tdh2014
Newbie

I received a bill from Verizon for $75.86. I do not have any Verizon services, and do not owe any money to Verizon. There is no detail on the "bill" what the bill is for. Just "previous balance". For what? I called Customer Abuse and they have NO record of the account number on the bill, NO record of my address, NO record of my phone number, etc. etc. etc. But I still have a bill. As usual, nobody at Verizon can "help", but they suuure are awesome at keeping you on the phone for hours while they "escalate" you to the "Elite" team. What a horrible, horrible company this is. 

{edited for privacy}

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Re: Phantom Billing
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Phantom Billing
Verizon_Support

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

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