Phone service discontinued... no one can get me an answer

[jstern351]

On 4/21 i ordered a complete service disconnect (triple play) but subsequently received an "easy stay credit" of $40/month for a year if I cancelled the disconnect. I took that offer and cancelled the disconnect yet on 5/13 Verizion cancelled my phone service. Since then i've spent hours trying to get my account restored to normal and no one has been able to provide me with answers or a resolution. I've made 3 seperate calls to Verizon only to be disconnected after being on the phone for 25-30 minutes.  Can you please have someone reach out to me who can provide a resolution to this? 

Thank you in advance.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.