I have been in customer service for 30+ years. my father retired from Verizon and my wife has a niece that works for Verizon. I have home phone, internet and televioion and your technology is first rate. Having said that your customer service and billing are truely terrible. For the last 6 months I have had to call in to have my bill adjusted because I was being over charged by almost $40 each time and they seem incapable of resolving the issues. I was supposed to have a $10 credit applied to my account for 24 months the day after I started service because I was being overcharged for having setup my service online. The supervisor who applied the credit did it for 12 months and said at the end of the 12 months another credit for $10 would be applied. I called Friday to have the credit reapplied and the customer service rep said that since the supervisor did not note the reason for the credit she was unable to apply if for the remaining 12 months (I guess he applied the credit out ot the goodness of his heart). In effect she calle me a liar for $10. I will be discontinuing my Verizon service the day my contract is over. In the mean time I have told three friends to get their service with Brighthouse because at least they can send a correct bill. Verizon, like most companies gives lip service to customer service but could really careless about their customers. It seems that that $10 is more important than keeping my business after my contract is done. I have to continue my service till April 2015 and on that day its see ya. In the mean time I will be filing a complaint with the State Athorney and any other governing body about your poor servide.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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