Prepaid card pin number access
ahhhhh
Enthusiast - Level 1

Ready to call better business bureau. Got our $400 prepaid card, never got the pin, impossible to get through the phone prompts to verizon.

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Re: Prepaid card pin number access
ElizabethS
Moderator Emeritus

Try the chat agent here, and ask for assistance. Support page 

Re: Prepaid card pin number access
ahhhhh
Enthusiast - Level 1

Where is the chat agent? 

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Re: Prepaid card pin number access
ElizabethS
Moderator Emeritus

Go to the Support page and find the link for the online chat.

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Re: Prepaid card pin number access
grammykathy
Newbie

This is what's happening to me.  The automated agent told me which numbers of my account are my pin number.  I did that.  They were incorrect.  I am also going to call the Better Business Bureau or the AG office.  This is taking so much of my time!!!  Did anyone else have this happen and what was the solution?

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Re: Prepaid card pin number access
grammykathy
Newbie

No one ever comes to assist.  The call gets lost after a time (45-60 minutes) conveniently.

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Re: Prepaid card pin number access
ElizabethS
Moderator Emeritus

Instead of the auto agent, call Verizon and ask for customer service.

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