Prepaid card pin number access

[ahhhhh]

Ready to call better business bureau. Got our $400 prepaid card, never got the pin, impossible to get through the phone prompts to verizon.

[ElizabethS]

Try the chat agent here, and ask for assistance. Support page 

[ahhhhh]

Where is the chat agent? 

[ElizabethS]

Go to the Support page and find the link for the online chat.

[grammykathy]

This is what's happening to me.  The automated agent told me which numbers of my account are my pin number.  I did that.  They were incorrect.  I am also going to call the Better Business Bureau or the AG office.  This is taking so much of my time!!!  Did anyone else have this happen and what was the solution?

[grammykathy]

No one ever comes to assist.  The call gets lost after a time (45-60 minutes) conveniently.

[ElizabethS]

Instead of the auto agent, call Verizon and ask for customer service.