Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Problem claiming Visa prepaid gift card
avon_ally
Newbie

Like many others it seems I recently received an email to redeem my Visa prepaid cards. After clicking redeem now and logging in there is no "reward tile" to complete the redemption as the email specified. Additionally, the "Chat with Agent" does not appear to work and I can’t even get a real agent to chat to help me work through this. Please help so my reward doesn't just expire while I wait!

0 Likes
Re: Problem claiming Visa prepaid gift card
LawrenceC
Community Manager
Community Manager

Hi avon_ally3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes