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Problem redeeming visa gift card

Good afternoon,

I recently signed up for a Verizon FiOS service that is eligible for a $200 visa prepaid card. I was sent an email link to redeem the card but it just takes me to my account dashboard, with no option to redeem. I've contacted support multiple times with no luck in resolving the issue.

Any assistance with this would be appreciated!

Re: Problem redeeming visa gift card

Hi Vedeyn

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.