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Problem updating and paying
Schooner1
Newbie

Ahh....Easy Pay....Anything but when you update a payment method.

I have for the past 4 years paid on easypay with no issues at all, and then it came time to change payment to a new credit card and thats where the fun began.

Once...set this up online....didnt work.

Bill notification comes through the following weeks.

Set up again online and fingers crossed.

Bill pop-up then received some weeks later...now overdue with 2 months,

So phoned up Verizon to be told be a clerk this was not showing, but not to worry he can set this up for me now  and its all paid not to worry my new card is now recognized and the bill is all paid for...fantastic!

Lo and behold today recieive another email saying that nothing has been received and the two month bill is still outstanding, call verizon support to be put on hold and then cut off.

C'mon give me a break here I am trying to pay you money on time and you keep on screwing with me.

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Re: Problem updating and paying
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Problem updating and paying
Verizon_Support
Customer Service Rep

Hello Schooner,

It looks like the card has been successfully added. I'm sorry for the inconvenience, but thank you for your patience while we worked through this for you. Please let us know if you have any additional questions.

Thanks,

Rachel_VZ

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