Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
On Nov 2017 i was upgraded from DSL services to Fios, I received on mail a Special Savings Voucher from marketing department. The offer was a triple play for $60 for one year, no contract, free internet service, router and set-top box free, 3 premiun channels free, setup charge waived.
I called to Verizon to get the offer, i was told by the agent that the total bill for the triple bundle offer will be $93.77 and i can get a discount thru the company that i work once i apply on verizon connections. On Dec 2017 i received a bill for $98.24 but on January 1, 2018 the bill jumped to $369.89 and on Feb 2018 it went to $539.28. i was charged for the premiun channels, set-top box and the setup.
I have made many calls to Verizon services,spoke to differents agents, spent a lot of time trying to fix the problem, they told me the problem was corrected but the problem is still there.
I have not requested change on services all i have requested was to give me what it was offered, all these agents are not help. I hope they are trained to listen the customer problem and solve it, they only change the plan and keep adding to the bill.
I am frustrated dealing with this problem, hope someone read this message and give me a hand to solve the problem.
This issue has been escalated to a Verizon agent.