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Problem with bill
mmeisler
Enthusiast - Level 3
‎03-04-2018 07:48 AM

How do I contact someone regarding a bill issue?  I have been billed for 4 months for jack work that I never had done.  I keep being told it will be resolved but I am now being charged a late fee.  I don't know how to get someone who can really help me.   Does anyone have a way to help this?

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Re: Problem with bill
jonjones1
Legend
‎03-04-2018 08:18 AM

1-800-VERIZON call and say billing. It may take awhile to get to you.

or try Twitter @verizonfios 

right now DSL Reports seems to be down but they have a Fios support forum under Verizon direct.

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Re: Problem with bill
LawrenceC
Community Manager
Community Manager
‎03-04-2018 08:32 PM

This issue has been escalated to a Verizon agent.

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