Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have ended service with because of billing issues and even though I challenged the amount due with no response from Verizon my account has been handed to a collection agency.
Billing issues started on day one when it turned out that an unauthorized Verizon Wireless agent opened a FIOS account and the FIOS agent claimed it was not possible but I got the service. Several of the first bills contained charges that I never autoorized or received. Back and forth for months until I just paid the amount that I was given by the Wireless agent as my monthly cost.
Every few months I would try to contact Customer Service and agents were pleasant and claimed they would look into my complaint but the billing was never completely credited or corrected. In April when I decided to terminate my contract I asked for a written copy of my original signed contract and all the billing and payments made. I never received that information. Today I called for the same request and told I cannot get a copy of my account and I need proof that I was over billed. I explained again as I have several times in the past that when I receive my account information I would specifically mark each billing charge immediately but was now told that Verizon cannot supply my account information.
If Verizon will not communicate with email and cannot provide me with records to allow me to show them what I complained about over the phone for over 20 months and claim I owe them money how do I prove to them that their billing issues have been challenged?
The claim the phone conversations are recorded so why can't I get copies? Agents apparently can look into account information at their convenience but ever since I terminated my account no agents will comply. .
Was your contract with Verizon Wireless or Verizon Residential, and which company was billing you for the amount you are disputing?