Problems accessing account/billing/dvr information, "account change verification"

[ess2013]

I have Verizon FIOS internet and cable with a DVR.  I can log into the My Verizon website without problems, using my username and password.  However, anytime I try to access any information in my account, like my billing statement or any of the pages with services or the DVR Manager, it keeps rerouting me to a log-in page that says it will ask me to verify account change information using either my account number or billing phone number.  However, even if I do correctly enter this information, it just leads me to a log-in error.  The site will continue to prompt me to verify my account over and over again.  I've even contacted a Verizon employee to try and fix it, but it keeps happening.  Can anyone give me any advice on how to fix this?

[jeb88]

I am having the same problem to now. Did anyone ever find a fix or solution to this problem? Thank you.

[ElizabethS]

Try clearing your cache/cookies and if that does not work, please contact Verizon.

[jeffs2813]

I'm having the same issue now.  Can't see my bill and it won't allow me to make the online bill pay.  Any help?

[LawrenceC]

Hi jeffs2813,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[tgriff9020]

I have the same message, and I also cant access my acct throgh the my fios app.  No one seems to be able to help me.

I have cleared everything, I have used IE, Chrome, Safari, Firefox and can constantly repeat the message.either on mobile device or PC. I enter the home number and amout of last payment and it brings me back to verification message.  This is indicating to me its a account issue.

[LawrenceC]

Hi tgriff9020

Sorry you are having difficulty accessing your account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[tsw2]

I am having the same issues as well. What's the fix?

[ElizabethS]

What is your issue and what have you tried?

[tsw2]

My issue is when I sign in I am forced into the "Account change verifcation" page. After I enter the account number and zip code, it tells me that "This telephone number is already registered to your account." I am unable to do anything else. 

I started seeing this problem last Saturday 8/23/2014.