Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
After an hour dealing with 2 online support representatives, one who gave me a number to call that said I needed to wait until tomorrow to speak to anyone, my frustration level and happiness with Verizon is at an all-time low.
A simple question asking what the additional cost would be for the new FIOS TV One DVR and Remote had the agent tell me there were a 50 dollar one-time cost and NO ADDITIONAL monthly costs.
The confirming email showed the next month bill to be an increase in my next bill of 30 dollars for the month with the additional 50 on top of that. The agent must have thought I was an idiot saying the difference was the prorated difference. If there was no monthly increase how could there be any prorated increase?
The old DVR is poor, the quality is not seamless with missed frames stalling the image at times, and based on my router speeds it appears to be the equipment not the network.
Experiences like this have me investigating cutting the chord.
I saved my chat to prove the misinformation I was given
Be on guard check all your numbers before confirming service changes
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