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Promotional Points not showing
nandrews08
Newbie
‎05-24-2017 11:02 AM

I signed up for the Phone/TV/Internet and was supposed to recieve a sum of Rewards points (I believe 250,000?) during the sign up.  I have no recieved them and they are not showing as pending.  I have paid my first bill and confirmed my email, not sure why they are not showing up.

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Re: Promotional Points not showing
LawrenceC
Community Manager
Community Manager
‎05-24-2017 01:12 PM

Hi nandrews08,

It looks like your issue may require a Verizon representative to review your account details. Please contact Verizon Support for assistance with your issue.

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Re: Promotional Points not showing
Jmartin484
Newbie
‎10-28-2017 11:41 AM

I have the same issue. Points for 6 months never reflected on my account. I have points that are expiring that I would love to use. All I got was an email stating that they are aware of this issue and will get back to me. 14 days and counting. 

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