Hi,
I don't use the Fios modem. From the beginning it's been antiquated and buggy and I have jacked in my own proper router in to the ONT.
Recently, I had to go through the confusing and intentionally obfuscating process of renewing my contract. WIth the new contract I guess "for free" (which is a fraud because actually apparently VZ is going ot ask about this again in 3 years) I got a new modem.
I didn't twice twice about the ancient, useless, small routing tablein the closet- what is Verizon even going to do with it? This morning though I got an email that I was going to start being charged for the old one for not returning it. So I open the box to the new one, and read the instructions which say I can return the old equipment with the label enclosed.
Except there is none.
Then I called Customer Support, which so helpfully closes at 8 PM. Sorry, I work and am not home and able to deal with this kind of administrative **bleep** during the day or until well past 8 PM. On the ridiculous help center (where you can only go to this stupid forum or use a 1980 automated query system, but not actually live chat with someone who can help), I got this number: {edited for privacy}
When you call it it is busy, busy busy busy.
How do I get rid of this piece of garbage I don't even want so I don't have to pay anymore?
. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. You will need to speak to Verizon regarding your issue.
let me know if you find your answers i have almost the ame problem
Start a new topic or ask questions in the open forum.
