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Redeem Amazon Offer link missing
Enthusiast - Level 1

I received the email to claim the Amazon Prime offer. I followed the instruction to the MyFios app but could not see any link for the redemption. I tried to call the customer service and was put on hold for more than 45 minutes listening to the music. Can anybody provide me with some help?

Re: Redeem Amazon Offer link missing
Community Manager
Community Manager

Hi bubble1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.