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Redeem chromebook

I am trying to redeem my chromebook and I don't have a promo code seem to be getting the run around I am on the website and it ie not available for promo code so how can I redeem my chrome book it is almost going on a month

Re: Redeem chromebook
Community Manager
Community Manager

Hi Monique1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.