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Redeeming Samsung Chromebook

I have been trying to redeem my Samsung Chromebook since October when I started getting emails that I could. I just get error messages every time. I have called Verizon and did online chat several times to get this resolved with Verizon before the redemption window closes. Now we’re a little more than a week away, I still can’t redeem an offer I was given when I signed up for this service and just the other night I spent over 45 minutes on the phone with Verizon and routed to 4 different departments before finally … THEY DISCONNECTED THE CALL. This has all been in really poor taste. Extremely frustrated and angry

Re: Redeeming Samsung Chromebook

Hi Alicia1124,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.