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Redeeming welcome reward

I have recently signed up for FiOS internet, but was unable to redeem the advertised $200 welcome reward. I followed the sign up link in My Verizon to, tried every other days for 3 weeks now, never able to see the sign up page. Searching the web it seems to be a known problem for years. And the only resolution seems to be asking for help here and get an esclation.

Re: Redeeming welcome reward
Community Manager
Community Manager

Hi b_222,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.