Refund and cancel service tech visit

[Ksteinme]

How long does it take for a refund to go through. I cancelled my service, sent back my equipment, and tried to cancel the tech visit.

I am tired of waiting. I plyed for the $60 prepaid internet service. I immediately cancelled the service cause I was getting a better deal with another company. I was told the refund would be in my account in 7-10 business days. But still don' see it. I cancelled two weeks ago on January 12th. But then I received the equipment and sent it back. On top of having a tech come out to my house to install my service which I cancelled. Who can I talk to about all this. It is really frustrating. I even filed a dispute with my bank in case Verizon doesn't process the refund.

[CRobGauth]

What are you being told by customer service 1800 Verizon?

[jonjones1]

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@Ksteinme wrote:

How long does it take for a refund to go through. I cancelled my service, sent back my equipment, and tried to cancel the tech visit.

I am tired of waiting. I plyed for the $60 prepaid internet service. I immediately cancelled the service cause I was getting a better deal with another company. I was told the refund would be in my account in 7-10 business days. But still don' see it. I cancelled two weeks ago on January 12th. But then I received the equipment and sent it back. On top of having a tech come out to my house to install my service which I cancelled. Who can I talk to about all this. It is really frustrating. I even filed a dispute with my bank in case Verizon doesn't process the refund.

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You did the right thing in stopping that payment. If you paid by credit or debit card it’s easy to chargeback and or dispute the amounts. Verizon uses the 8 week ploy on it getting instant money from your account. In normal credit/debit transactions it takes around 2 days since the payments take time to first post to the company you paid, then it takes time to reverse it back. Walmart and Amazon is around 1 day complete.