Refund for Service Outage

[merlin8]

Hello,

Several weeks ago my internet and cable went out for several days.  When I talked to a representative I was told I would be refunded for the outage.  However, my new bill was just posted and I am still being charged my full monthly price.

[LawrenceC]

Hi merlin8,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.