Refund issue. Need help!

[Smcneil1]

I'm having a refund issue and I'm getting nowhere with support over the phone. I keep getting transferred from specialist to specialist and no one seems to want to help.

Name: {edited for privacy}
Account #: {edited for privacy}

This account was held at {edited for privacy}. It was discontinued in October of 2014. During my move to New York, I was unable to locate the equipment and was subsequently charged about $700 for it. Later, upon finding the equipment, I returned it to a Verizon store on 10/27/15. Receipt ID #{edited for privacy}

However, this equipment was not shown as being credited to my account. I can provide an e-receipt if necessary. Please advise the best course of action to take to have this equipment credited and receive my refund.

Thank you.

{edited for privacy}

[LawrenceC]

Hi Smcneil,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.