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Refund ... still waiting
Dj1269
Newbie

What a joke. Contacting customer service is a complete circus. I’ve been waiting OVER. 8 MONTHS for my refund after cancelling Verizon service. What is going on? They can certainly take your money that day but refuse to refund money due to you?? Am I getting paid interest also??? So glad I left the circus. 

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Re: Refund ... still waiting
jonjones1
Legend

Normally the company has to refund the deposit within two months. I would contact your states Public Utilities Commission or Public Service Commission or Department of Finical Service in your state via google search as well as http://www.fcc.gov and file an online complaint with them to get the deposit back.

normally a deposit is forfeit if you did not keep the service for the contract period or you miss a payment which starts the clock all over again etc.

it can come in the form of a post card check, credit to your card it was taken from but not in cash.

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Re: Refund ... still waiting
Dj1269
Newbie

WHAT?????  Verizon needs it more than me, obviously. What **bleep**! I will never use Verizon again and will tell others the same. 
Thieves!  

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Re: Refund ... still waiting
LawrenceC
Community Manager
Community Manager

Hi Dj1269,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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