Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Attention: Customer Service
As your records will show, our 2-year agreement for residential services is up for renewal soon. On Monday, January 21 I contacted your company using the online chat. The Verizon representative quoted me, in the chat, the renewal rate of $116 per month for two years.
The Verizon representative then sent to me Order Number which showed a monthly rate of $138. Your representative claimed a computer error restricted her ability to return to the $116 quote and advised me to call. I was on hold for a very long time and finally disconnected.
I contacted Verizon again via online chat as I am unable to access a phone at work. The representative advised that the $116 quote was not accessible and previous quotes were not guaranteed. I was advised that the $138 quote was the proposed new agreement rate.
In an effort to not incur the hassle of changing service providers, I am asking that this matter be reviewed and the original quote of $116 be honored. I am seeking the following services:
Thank you for your attention to this matter.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.