As a loyal customer, I'm trying to renew my account online. I have received exclusive offers but I haven't been successful with using them. For example, when I am using the online system/format...I am seeing a $10 FiOS Quantum 24 Mo. Credit on my first month bill but it it not appearing on months 2-24. Thus, there is a discrepancy. I have contacted service via chat but my issue is still not resolved. In advance, many thanks for any assistance with this glitch (:
Hi andolina,
Sorry you are having difficulty with your renewal. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
Start a new topic or ask questions in the open forum.
