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Renewal ?
Enthusiast - Level 2

As a loyal customer, I'm trying to renew my account online. I have received exclusive offers but I haven't been successful with using them. For example, when I am using the online system/format...I am seeing a $10 FiOS Quantum 24 Mo. Credit on my first month bill but it it not appearing on months 2-24. Thus, there is a discrepancy. I have contacted service via chat but my issue is still not resolved. In advance, many thanks for any assistance with this glitch (: 

Re: Renewal ?
Community Manager
Community Manager

Hi andolina,

Sorry you are having difficulty with your renewal. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.