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Renewed but never received $300 gift card
munineen
Newbie

I renewed my service in Nov 2013 and part of renewal offer was $300 gift card.  I have not received it as of March 21st 2014.

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Re: Renewed but never received $300 gift card
ElizabethS
Champion

Have you contacted Verizon and asked them for the status of your card?

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Re: Renewed but never received $300 gift card
munineen
Newbie

I get the standard it will be  mailed within 90 days.  When I tell them its been over 90 days I get transferred and finally cut off.

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Re: Renewed but never received $300 gift card
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Renewed but never received $300 gift card
Verizon_Support

Hello! As per our converstation in your Private Support case this issue is now resolved. Please let us know if you need anything else.

-Mitchell

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