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Renewel without authorization !

I contacted Verizon agent via chat to find out how I can lower my bill . He sent me a link which he asked me to review. I opened the link and did not like the price so i exited it out of it. Somehow ,next thig I know i am signed up for a new verizon contract I never agreed to! How is this even possible that  and now I am told if i want to cancel the contract that I never agreed to in the first place I need to pay $350! 

Re: Renewel without authorization !
Hi mszp1028,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.